Every customer touchpoint.
One intelligence layer.
Agents and products across returns, protection, order edits, tracking, reviews, and support. One post-purchase platform with a public API.
Trusted by leading e-commerce brands
Sunfade Studio
Operations tools
Self-Service Return Portal
Shopper initiates return, chooses exchange or refund
Order #10849 · Delivered Jan 12
Classic Tee
Navy · L
Denim Jacket
Light Wash · M
Returns are pure cost
Every return touches support, eats margin, and risks refund fraud. Self-service returns with instant exchanges turn cost into retention.
Lost packages eat profit
A missing parcel is a refund + reshipment + a ticket. Protection turns it into customer-paid coverage and instant resolution.
Order edits are manual chaos
"Wrong address" tickets hit your inbox every hour. Self-serve editing stops the ticket and prevents the failed delivery.
The suite
Post-purchase platform with public API
Nine products. Install one, some, or all. Free and paid products available. Works with Shopify and other platforms via REST API.
Returns & Exchanges
Self-service return portal with instant exchanges, store credit, and automated routing.
How it works
Checkout Plus opt-in. Returns software included.
Install via Shopify or integrate via API
One-click Shopify install or REST API integration. Free to start.
Shoppers opt in at checkout
Checkout Plus opt-in fee (1–3% of cart) funds Protection + free returns.
Returns & edits self-serve
Shoppers handle returns and order changes. Returns software included at $0 SaaS.
Protection revenue minus claims
Net revenue shared case-by-case. Book a demo for your rate and terms.
Install one product or the full suite
Every product is modular. Checkout Plus bundles Protection + Returns + Order Change with calibrated opt-in rates. Standalone modules (Tracking, Reviews, CSAI, Agents, Warranties, Shipping+) available à la carte — book a demo for pricing.
Built for trust at scale
Enterprise-grade security and compliance standards for post-purchase operations.
Compliant
GDPR and CCPA compliant. Operating to enterprise compliance standards.
Encrypted
Data encrypted in transit and at rest using industry-standard AES-256 encryption.
Controlled
US data hosting supported, with governed access controls and vetted subprocessors.
Licensed
Protection benefits provided through licensed insurance carriers and brokers.
SOC 2 Type II certification in progress. Need our security overview or DPA? Book a call or reach out.
Start turning post-checkout chaos into revenue
Checkout Plus opt-in rates calibrated per merchant. Returns and Order Change software included at $0 SaaS while Protection is active.